1. Who are we?

Recamania.com we are a web of online commerce, we put at your disposal all the spare parts of appliances you need.

We have more than 30 years of experience in the spare parts sector, not for us, our parents were already dedicated to this. We have applied their experience in traditional commerce to online commerce and we believe that the formula works.

We know and we have agreements with the main wholesalers and spare parts manufacturers in Europe, in addition to very good relationship with most official technical services of brands, so we have access to a lot of information.

On the other hand we have the experience of many years managing a warehouse with more than 12,000 physical references and some 30,000 catalog. This allows us to give you the service that you expect from a web of spare parts.

Currently we have about 7,500 references available on the web, we serve more than 87% of orders on the day. We work all the brands that are sold in Spain and we do not stop expanding our catalog, incorporating news and new refills that you ask us every day.

We try to help you to make a correct maintenance of your appliances, and to repair them when they break down, with articles in our BLOG and with a video channel on YOUTUBE.

If we add to this the enthusiasm and the desire to work, we think that recamania.com is the web you need to make your purchases.


2. Do you have a physical store - can you pick up your order directly at recamania.com?

No. We are only working on the Web. We are not organized to have a withdrawal point in our premises.


3. I am interested in a product but I have doubts if it is the correct replacement

If you are not sure if the part you see is what you really need, use our service to ask the expert. Send us the exact model of your appliance and one of our technicians will confirm if it is the right one.


4. Can I return a spare part if it does not work?

Yes, one of the services on our website, is that for any reason you can return the order for your replacement at no cost to you. We refund the full amount of your order, the price of the product plus shipping costs. See conditions.

To make the return, the product must be in perfect condition. Once the merchandise is received in our warehouses, and after checking the status of the same, we will proceed to the reimbursement of its amount according to the payment method used by the customer.
In any case, the return of defective products and erroneous shipments will be admitted, being recambiodeelectrodomesticos.com who will be responsible for shipping costs provided that the client communicates this circumstance within two months of receipt of the product. Before initiating the return process, please send us an email to info@recamania.com, or call us at 967.630.000.


5. Is it possible to request a spare part that is not on the web?

Of course, we will locate your spare part, we will register it on the web and you will be able to process your order.


6. What payment methods do you accept?

Card: VISA, MASTERCARD, MASTER, AMERICAN EXPRESS, DISCOVER, AURORA
PayPal


7. Can I pay cash on delivery?

This payment system is valid only for shipments to mainland Spain and the Balearic Islands.

Payment will be made in cash at the time of delivery of the order through the transport agency that makes the delivery.


8. Is it safe to buy with a card at recamania.co.uk?

We guarantee that each of the transactions made on recamania.com is 100% secure. All transactions that involve the transmission of personal or banking data are made using a secure environment.

PayPal safely processes the payment for this purchase. These are some of the measures taken by PayPal to protect your data:

It allows paying by card without opening the account.
Use the best fraud and encryption prevention tools.
It will keep you up to date by email confirmations every time you make a payment.
Your financial information is never disclosed to anyone, not even the seller.
Likewise the data on your credit card are not registered in any database of recamania.co.uk

9. How much does the shipment cost me?
Free shipping


 10. How long will it take for my order to arrive?
Except for error in our system, in the tab of the article it tells you if we have it in stock or not. If this stock is available, the delivery will be made in 24/48 hours in Peninsular Spain, as long as the order is confirmed before 4:00 p.m. (Spanish time) and unless it is carried out on Saturdays, Sundays or holidays, in which case The order will be processed the first working day after the day of realization. If there is no stock available, the average delivery time is 48/72 hours.


11. Where is my order?
So that you can be aware at all times of the sending process, recamania.com will send you a series of emails informing you in a timely manner of the change in the status of your order:

1.- Accepted payment: the order has been registered in our system but our commercials have not yet visualized it.
2.- Sent: the package has been collected in our warehouse by the transport agency and travels towards its final destination.

You can also know the status of an order in progress from your customer account, which you can access by identifying yourself on this page.

If after the delivery deadline, you have not yet received your order, you can know your situation by contacting our customer service.

 

12. Is it possible to agree on the time of delivery of the order?
recamania.com can not assure you that your order is delivered at a certain time.

If you think that you may be absent and no other person can be responsible for the delivery, please contact the SEUR delegation nearest your home or our Customer Service.


13. What happens if there is no one at home when the order arrives?
The courier company is obliged to leave you a notice, which will include a telephone number and the address of the nearest Delegation to your address.

You can contact them to arrange delivery or pick up the shipment.


14. Can the order be received by a person different from the one who makes the purchase?
Yes. The messengers of the transportation agency will ask that person for an identity document and they will have you sign the delivery agreement.